Tag: emotional intelligence
What makes you angry? Perhaps it’s rude or disorganised behaviour by your colleagues at work. Maybe you get angry about bad drivers or friends and family members who repeatedly let you down.
Anger can sometimes be a useful emotion. It can motivate us to speak up or act about injustices and wrongdoing. However, talking and behaving in a very angry fashion can be harmful to us – one study led … Read more
A client of mine I’ll call Joanna had a tendency to take things personally. When projects went wrong at work and her colleagues pointed out her mistakes, she either got irritated and angry or she retreated and sulked.
Another client called Rupert wanted to change his life. He wanted to get a new job – but he wasn’t able to find the motivation within himself. When we first met, he … Read more
There’s a solid body of research showing that positive emotions such as gratitude are good for us. You may already know that the ‘3 good things’ exercise has been shown in more than a few studies to help most people to feel more positive about themselves (for example, I wrote about it in my Confidence book).
If you haven’t come across the exercise before, the idea is that you simply … Read more
A lot has been written about emotional intelligence and its importance. By now I’m sure you don’t need convincing that it’s a good thing to be more emotionally intelligent. But in practical terms, how do you get better at it?
I define emotional intelligence as “the ability to understand and change emotions both in yourself and others.” So yes, some of this is to do with influencing other people. But … Read more
Today’s Financial Times features a piece on the use of emotional intelligence tests in hiring candidates. You can read the piece on the FT’s website; however, the website requires registration (which is free).
All of the reputable studies that I have encountered suggest that emotional intelligence tests should be used with great care – and only in conjunction with cognitive tests, business case tests and capability-based interviews.
Anyway, I … Read more
Whether you’re a leader managing a team of people or an individual trying to better yourself, research increasingly tells us that our emotions matter. Here’s a piece from one of the business magazines that I write for suggesting a) why our emotions matter and b) a simple technique for practising emotional control.
Do you ever say things like ‘I’m so nervous’ or ‘It really annoys me when…’?
It’s natural to feel emotions like anxiousness or annoyance. Many people feel anxious before a big event – say giving an important presentation at work or going on a big date. Many people feel irritated when things go wrong – from delays on the daily commute to difficult colleagues or our computers going wrong.
We … Read more
What is emotional intelligence exactly? How can empathy help us to become more successful at work – especially in selling to customers and clients? And why do most people overestimate how emotionally intelligent they are?
I was recently asked to speak at a conference for around 100 partners at a professional services firm on the topic of emotional intelligence. If you have 30 minutes to spare, I explore the answers … Read more