What is emotional intelligence exactly?  How can empathy help us to become more successful at work – especially in selling to customers and clients?  And why do most people overestimate how emotionally intelligent they are?

I was recently asked to speak at a conference for around 100 partners at a professional services firm on the topic of emotional intelligence. If you have 30 minutes to spare, I explore the answers to these (and other) questions in a video that I hope is not only educational but also at least moderately entertaining!

Oh, and when you get to the 6 minute mark, there’s a little experiment that you can play along with too…

Finally, if you’d like to read about the studies that I mention during the presentation, I cover them in the chapter on ‘Cherishing’ in my book E is for Exceptional.

Cherishing E is for Exceptional emotional intelligence video clip