What would you like to improve in your work or life?  Maybe you want to improve at a particular technical skill.  Or maybe you want to get better at a people skill like being more assertive, a stronger leader, a better sales person – or anything else.  Hopefully you have a plan of action for tackling it.  But allow me to tell you something essential for helping yourself to change.… Read more

CNBC is a prestigious news channel which is broadcast live pretty much worldwide across the US, Europe, the Middle East and Asia. The producers behind the show invited me on for a lengthy discussion about what published research tells us about how to win arguments.

This is a short (less than 3 minutes) clip from the show, but you should learn at least a couple of things about winning arguments … Read more

I shot this video a while ago, but I still stand by the five top tips I shared.

The book these tips came from was originally called The Extra One Per Cent but was republished with a new title as E is for Exceptional.

I hope you found the video interesting.  Please feel free to share your thoughts and comments below!… Read more

A few years ago, the BBC asked me to present a TV show called How to Get Your Dream Job, in which I helped struggling job hunters to boost their skills and confidence in order to get their dream jobs.

I think that getting a job requires a combination of:

• knowledge
• confidence and
• influence and persuasion skills.

The job hunter in this episode had the knowledge, but lacked confidence … Read more

I wrote in an earlier post about the single most important thing you could do when it comes to trying to change or improve your life.

If you’re interested, this is a short (3 minutes, 36 seconds) video clip from when I was invited onto the BBC ‘Breakfast’ television show to talk about change – and to discuss my book You Can Change Your Life.

… Read more

Whatever your goals and ambitions in life, do you believe that you are solely responsible for the results you get?  Or do you feel that you have close friends and family who advise, support and guide you?

I recently worked on some research in conjunction with Links of London, the official jewellery company for the London 2012 Olympic and Paralympic games.  The research identified that many successful people have a … Read more

What is emotional intelligence exactly?  How can empathy help us to become more successful at work – especially in selling to customers and clients?  And why do most people overestimate how emotionally intelligent they are?

I was recently asked to speak at a conference for around 100 partners at a professional services firm on the topic of emotional intelligence. If you have 30 minutes to spare, I explore the answers … Read more